FAQ'S

Where are you located?

JS Typography is based in Brooklyn, New York US. Located at 1862 Bath Ave.

 

What happens if I don’t like my design?

We understand that there is no way of having a visual of how your design will look.  Luckily there is no charge for revisions unless you, the buyer will change the idea of the already provided information for your artwork.  We will adjust and correct as many times as we need to until we create the perfect design you are looking for.  Please keep in mind that we are working with your ideas, and we have designers that specialize in all areas of design.  We try our best to create the design to specify your needs.

 

How can I get my design on printed products?

Once we have a ready and approved design/artwork for you, such as Logo design, Brochure Design, Ad or Catalog design, apparel design, Business card design, etc.  You will receive an email with your artwork in the most compatible formats used in the design industry.  If, by any chance, you will need a different format for your artwork for a company that does not use any software compatible with our formats, you can send us one of the formats we have created for you, and we will resend it in the format needed.
Formats your will receive are PDF, AI, TIFF, EPS, SVG, JPG, and PNG.


How do I install my product?

All decals ship with detailed instructions on how to apply your graphic.  You can find additional tips in our Help - Installation Instructions section. 
There you will be able to view the instructions you need for your product.  We also ship instructions with every product.

 

How do I remove my decal?

Depending on the vinyl you are using, a heat gun is usually the best way out.  We recommend using a heat gun to heat up the area of the decal.  Once the decal
is warm enough, you can start to slowly peel the vinyl sticker off.  Do not attempt to remove it during cold temperatures.
This will only cause the decal to crack.

 

Can I wash my Car or Window like I normally would once I apply a decal or do I need to use special chemical?

You can wash your vehicle or windows as you normally would. However, we recommend washing with caution.
DO NOT use Alcohol or and residue removals on your decal or graphic.
DO NOT UNDER ANY CIRCUMSTANCES attempt to use a scraper on a window where you have applied any decal or graphic.  You will damage if not partially remove the decal or graphic installed.  We do not recommend using any sharp objects on surface where a decal or any type of graphic has been applied. To avoid damage to your decal or graphic, do not apply to an area where excessive heat occurs.

 

Will my decal or sign fade?

Unfortunately decals and graphics do tend to fade with time.  All reflective, fluorescent colors tend to fade within
6-12 months if applied onto a surface facing drastic sun exposure.  Gold/ Mirror, Gold leaf, Silver/ Mirror - Chrome may last 2-3
years depending on the sun exposure to the surface.  All basic vinyl colors have a 5-8 year life spam.
Large format window graphics have a 3-7 year life spam and even longer if applied on the interior of a location. 
Banners have an approximate 1-3 year life spam if outdoors. Do not attempt to clean banner with strong chemicals. 
Perforated graphics have an approximate 1-2 year life spam and 3-5 year life spam if additional lamination is
applied (not recommended).  All colors last longer and may not fade if used on the interior of space instead of exterior.


What other services do you provide?

Some of other services we offer are:

- Graphic design

- Logo Signs, CNC cut and engraved signs, acrylic signs and signs in bulk.

 

Do you offer bundle services?

Yes, we most certainly do.  If you would like to put together a custom kit of graphic design, decals, or signs for
your business or personal use, we will provide a different quote for your package.  Please go to our Request a Quote
section and explain what it is you are looking to have printed. Please try to be as detailed as possible.

 

Was this helpful?  If you do not see your concern in the above questionnaire, please contact us with your question, and we will try our best to help.