Do you ship worldwide?
No. We only ship to Canada, The United Kingdom, Australia, and the USA.
Do you offer bulk pricing or discounts?
We offer bulk pricing on a minimal basis. Please email firstname.lastname@example.org if you are interested in purchasing five pieces or more...
We also offer a 5% discount (up to 3 decals or signs) to registered non-profit organizations and active-duty military. We will request a copy of appropriate forms before finalizing your order.
What carrier do you use for shipping?
All US orders are shipped via UPS or the USPS. International carriers may vary. We do not take responsibility for delays caused by Customs, nor are we responsible for any additional Customs fees.
When will my product ship?
Our processing time before an order will ship varies.
Can I upgrade my shipping?
Yes. However, we cannot complete the order within less time that your order will need to be printed. We can only expedite your order once it is ready.
If you want to pay for overnight shipping, please speak with your designer or email email@example.com. We ship UPS and USPS.
Which methods of payment do you accept?
We accept Visa, Mastercard, Amex, and Discover.
Do you charge sales tax?
We charge sales tax on all orders in New York state only; unless your organization is exempt from tax, we must charge sales tax. If you are exempt, we will need a copy of your tax-exempt form prior to finalizing your order.
Can you split payments?
We take full payment up front, but you are able to split the payment between two credit cards if necessary.
Is shipping free?
No. Our shipping cost varies for all orders depending on your location. Shipping costs will be presented at checkout before your make the purchase.
Can I change my shipping address after I made a purchase?
Yes, please email firstname.lastname@example.org with your order number or invoice number if you need to update your shipping address.
Do you offer returns?
We do not offer returns. Due to the diversity and type of products we offer, we do not pre-print. Every item is printed on demand. Since we do not hold inventory, we are unable to accept returns and/or exchange for another product.
Do you offer refunds?
Because of the nature of our products, once the product has been completed and shipped, we are unable to provide refunds, credits or replacements except in the event of damage prior to the product arriving to our customer.
If there are errors with your order, we are always happy to fix the issue.
If your product arrives damaged, we ask that you send a photo of the damaged product to email@example.com, and we'll gladly replace the product.
Please note that we will not replace a product that has been installed or was damaged during the installation process.
We are committed to our customers and want you to be happy! You may cancel or amend your order within 24 hours of purchase free of charge.
What happens if there is a mistake with my order?
Once the product is proofread and approved for printing, we will produce the product as is. We are unable to replace or exchange the product.
If the product has a mistake made by JS Typography, we will gladly fix the product and send you a replacement.
Can I cancel my order?
All orders can be canceled 24 hours after making the purchase. Once the product is in production, we are unable to cancel the order.