Do you offer returns?
We do not offer returns. Due to the diversity and type of products we offer, we do not pre-print. Every item is printed on demand. Since we do not hold inventory, we are unable to accept returns and/or exchange for another product.
Do you offer refunds?
Because of the nature of our products, once the product has been completed and shipped, we are unable to provide refunds, credits or replacements except in the event of damage prior to the product arriving to our customer.
If there are errors with your order, we are always happy to fix the issue.
If your product arrives damaged, we ask that you send a photo of the damaged product to [email protected], and we'll gladly replace the product.
Please note that we will not replace a product that has been installed or was damaged during the installation process.
We are committed to our customers and want you to be happy! You may cancel or amend your order within 24 hours of purchase free of charge.
What happens if there is a mistake with my order?
Once the product is proofread and approved for printing, we will produce the product as is. We are unable to replace or exchange the product.
If the product has a mistake made by JS Typography, we will gladly fix the product and send you a replacement.
Can I cancel my order?
All orders can be canceled 24 hours after making the purchase. Once the product is in production, we are unable to cancel the order.